Jersey City, NJ – Households that applied for energy assistance (LIHEAP and USF) with PACO can now check where their application stands without waiting on hold.
By phone: call (844) 722-6432 and press 1 on the energy assistance menu. Key in the case number from your receipt and the date of birth of the person who applied. The status line works day and night, in English and Spanish.
Online: go to Check my application on pacoagency.org, choose how you applied, and enter the same case number and date of birth. You see a short status message and what to do next. We never show names, addresses or documents, and after 5 wrong tries a case number is locked for 24 hours.
If the status says we need something, send it to [email protected] or bring it to 307 Martin Luther King Dr. If you applied yourself on the State's DCAid portal, check your status there.