Our work, counted.

Numbers from our own records for the 2026–2027 season, as of November 10, 2026. Counts only, no names.

This season so far

2,886Energy applications started with PACO this season2026–2027 LIHEAP and USF season, to November 10, 2026

1,811Complete or already sent to the State707 processed and sent to the State; 1,104 complete and in final processing

2,634Walk-in visits since October 2Check-ins at PACO offices, October 2 to November 9, 2026

95%Of households surveyed were satisfied92 answers, October 1 to November 9, 2026

1,581Calls to our energy hotline in OctoberOne month of the phone system's queue report

512Calls to our new status line in its first monthFamilies hear their status without waiting for staff (October 2026)

5Outreach sites every monthJersey City, North Bergen, Kearny, Secaucus and East Newark

2Languages at every deskEnglish and Spanish, since 1970

An application covers a whole household. The count includes applications staff entered, mailed and emailed applications, partner referrals and State portal applications assigned to PACO. Applications transferred to another agency or merged as duplicates are not counted.
Complete means every document is in and checked. Sent to the State means PACO entered it in the State's system; the State makes the final decision and sets the benefit.
Satisfied means a 4 or 5 on a 5-point scale in PACO's survey of households, sent after a walk-in or mobile visit.
Not counted here yet: benefit dollars and shut-offs avoided. The State sets and pays the benefits, so those numbers come from the State.
No names or case details are published. Numbers are updated during the season.

Source: PACO intake and phone records, counts only. As of November 10, 2026.

Energy help (LIHEAP and USF): help paying for heat, cooling and electricity, and help with shut-off notices.
Weatherization: free repairs so a home uses less energy and stays safer.
Senior Center: benefits help, activities and company at 398 Manila Avenue.

P.A.C.O., Inc. is a 501(c)(3) nonprofit, EIN 22-1911769, founded in Jersey City in 1970.
PACO's Candid profile (Seal of Transparency)
PACO's Form 990 filings on ProPublica
The board and how PACO is governed
Audited financial statements: on request at [email protected].

The State of New Jersey (DCA) funds LIHEAP, USF and Weatherization.
PSEG Foundation: $25,000 for mobile energy help at five new outreach sites.
Hispanic Federation: a $20,000 CORE grant for board development and PACO's systems.