Heating season. If you get LIHEAP or USF, New Jersey's Winter Termination Program can stop gas and electric shut-offs from Nov 15 to Mar 15. Ask us.
Heating season. Shut-off protection

If you get LIHEAP or USF, New Jersey's Winter Termination Program can stop gas and electric shut-offs from Nov 15 to Mar 15. Ask us.

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PACO
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Check your energy application.

For 2026–2027 applications. First, tell us how you applied.

Applied with PACO: check here

Use the number on your receipt and the date of birth of the person who applied, the same as on our phone line.

At the top of your receipt, after UAP or PAC. For example UAP0912282 or PAC-20260915-042.

Date of birth of the person who applied

Use numbers. Month and day: 2 digits each. Year: all 4 digits. For example 03 14 1958.

We only show a status message, never names, addresses or documents. After 5 wrong tries, a case number is locked for 24 hours, the same as on the phone.

Check by phone

PACO status line

Call (844) 722-6432 and press 1 on the energy assistance menu. Key in the same case number and date of birth.

State energy hotline

Dial 2-1-1 or 1-800-510-3102, Monday to Friday, 8 AM to 8 PM. They can tell you the State's decision.

Applied online with the State?

If you applied yourself on the State's DCAid portal, sign in there as a returning applicant to see your status. Applications made with PACO are checked above.

Go to the State's DCAid portal →

Applying online? When the portal asks “Is there an agency you would like your application to be assigned to?”, answer Yes and choose PACO from the list.

Captioned video: how to apply online and choose PACO · 1:22

Want PACO to follow up? Send us your UAP number.

Sign in to DCAid and scroll to the bottom of the landing page. Your UAP number is in the App ID column and starts with UAP. PACO staff will look up your application and contact you if any documents are missing.

Language we should use

Do not type your Social Security number or date of birth.

What each status means

Received and in review
We received your application and we are reviewing it. You do not need to do anything right now.
We need more documents
We need more information or documents to finish your application.
Complete, final processing
Your application is complete and is pending final processing.
Sent to the State
PACO processed your application and sent it to the State of New Jersey. The State reviews it and makes the final decision. PACO does not make that decision and cannot tell you the result.
Please contact us
Please contact us about this application.

How long it takes

It can take up to 60 business days. PACO sends your application to the State of New Jersey, and the State makes the final decision. Missing documents make it take longer.

Please keep paying your utility bill and any payment arrangement you have. The program pays part of the bill, not your whole balance.